Tello has an exciting new opportunity for a:

Customer Support Assistant

(Cochabamba Office)

Description

• Tello is one of the fastest-growing mobile providers in the USA.

• We are looking for a self-motivated professional to join our Customer Support team who will provide our US clients with excellent user experiences and facilitate client retention by building strong customer relationships.

• Part-time & Full-time positions available.

• This is not telesales, cold-calling, or outbound calling.

• This is not a remote work position - Cochabamba office only.

Requirements

• Fluent Spoken English (Advanced Spoken English Required).

• Excellent communication skills both written and verbal.

• Passion for helping people and going the extra mile for customers.

• Excellent problem-solving abilities.

• Knowledge of high-level customer service principles and practices.

• Computer literacy and the ability to learn new applications.

• Ability to treat people with respect under all circumstances.

• Great work ethic, be conscientious with attention to detail.

• Ability to manage difficult customer situations with professionalism.

• A motivation to improve themselves and the customer experience.

• Ability to work with colleagues of all nationalities & backgrounds.

• A bright & curious mind full of great ideas and brilliant suggestions.

• Availability to work afternoon and evening shifts (No overnight shifts).

Job Description

• Part-time & Full-time positions available.

• Handles inbound calls about customers' inquiries.

• Provides support to customers via phone, email & chat.

• Troubleshoots problems.

• Assists customers with navigating our websites.

• Investigates, researches & provides prompt solutions.

• Identifies and escalates priority issues.

• Follows up customer calls & feedback.

• Handles important data entry for ticket escalations.

Benefits

• Flexible schedule (Students are welcome to apply also).

• Friendly working environment in a modern office located centrally.

• Stability within a long-established (20+ years in Cochabamba), successful, and growing online company.

• Training, assessments, and performance-related rewards.

• Above average remuneration with full health & dental insurance.

• This position requires the candidate to reside in or around Cochabamba City.

• Please do not apply if you live outside Cochabamba and are unable to relocate.

Send your (English Only) resume & cover letter via Email: jobsbolivia@keepcalling.com