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  • Información de:
    LinAr Enterprises

    C. Buenos Aires #866 Torres de la Union Torre, Oficina 4(b)
    Cochabamba, Bolivia

    Teléfono: 4489192
    Web: KeepCalling.net

    Perfíl Empresarial
  • Customer Support Agent - Cochabamba
    Esta vacante ya no está disponible


    ID Empleo: 667299
    Ubicación: Cochabamba, Bolivia
    Categoría: Atención al Cliente,Telecomunicaciones
    Sueldo: De Bs. 3.000 a Bs. 3.999
    Contrato: Tiempo Completo
    Publicado: 05 Septiembre 2018
    Vencimiento: 05 Octubre 2018

    Descripción del Trabajo

    KeepCalling, has an exciting new opportunity for a:

     

    Customer Support Agent

    (Cochabamba Office)

     

    We are looking for a self-motivated professional to join our Customer Support team who will provide clients with excellent user experiences and facilitate client retention by building strong customer relationships.

     

    The ideal candidate should have:

    Fluent Spoken English (required).

    Excellent communication skills both written and verbal.

    Passion for helping people and going the extra mile for customers.

    Excellent problem-solving abilities.

    Knowledge of high level customer service principles and practices.

    Computer literacy and the ability to learn new applications.

    Ability to treat people with respect under all circumstances.

    Great work ethic, be conscientious with attention to detail.

    Ability to manage difficult customer situations with professionalism.

    A motivation to improve themselves and the customer experience.

    An ability to work with colleagues of all nationalities & backgrounds.

    A bright & curious mind full of great ideas and brilliant suggestions.

    Previous experience with a Telecom company is an advantage.

    Availability to work afternoon and evening shifts (no overnight shifts).

     

    Job Description:

    Handles inbound calls about customers' inquiries.

    Provides support to customers via phone, email & chat.

    Troubleshoots problems.

    Assists customers with navigating our websites.

    Investigates, researches & provides prompt solutions.

    Identifies and escalates priority issues.

    Follows up customer calls & feedback.

    Handles important data entry and administrative duties.

     

    KeepCalling welcomes the right person into a young, dynamic environment with the following benefits:

    Flexible schedule (students are welcome to apply also).

    Friendly working environment in a modern office located centrally.

    Stability within a successful and growing online company.

    Training, assessments and performance related rewards.

    Above average remuneration with full health & dental insurance.

     

    Email: jobsbolivia@keepcalling.com in ENGLISH ONLY.






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