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  • Información de:
    LinAr Enterprises

    C. Buenos Aires #866 Torres de la Union Torre, Oficina 4(b)
    Cochabamba, Bolivia

    Teléfono: 4489192
    Web: KeepCalling.net

    Perfíl Empresarial
  • Customer Support Specialist


    ID Empleo: 521019
    Ubicación: Cochabamba, Bolivia
    Categoría: Atención al Cliente,Informática
    Sueldo: De Bs. 3.000 a Bs. 3.999
    Contrato: Tiempo Completo
    Publicado: 25 Julio 2017
    Vencimiento: 24 Agosto 2017

    Descripción del Trabajo

    KeepCalling, has an exciting new opportunity for a:

     

    Customer Support Specialist

    (In Our Cochabamba Office)

     

    We are looking for a self-motivated professional to join our Customer Support team who will provide clients with excellent user experiences and facilitate client retention by building strong customer relationships.

     

    The ideal candidate should have:

    • Fluent English (required).

    • Excellent communication skills both written and verbal.

    • Passion for helping people and going the extra mile for customers.

    • Excellent problem-solving abilities.

    • Knowledge of high level customer service principles and practices.

    • Computer literacy and the ability to learn new applications.

    • Ability to treat people with respect under all circumstances.

    • Great work ethic, be conscientious with attention to detail.

    • Ability to manage difficult customer situations with professionalism.

    • A motivation to improve themselves and the customer experience.

    • An ability to work with colleagues of all nationalities & backgrounds.

    • A bright & curious mind full of great ideas and brilliant suggestions.

    • Previous experience with a Telecom company an advantage.

    • Availability to work afternoon and evening shifts (no overnight shifts).

     

    Job Description:

    • Handles inbound calls about customers inquiries.

    • Provides support to customers via phone, email & chat.

    • Troubleshoots problems.

    • Assists customers with navigating our websites.

    • Investigates, researches & provides prompt solutions.

    • Identifies and escalates priority issues.

    • Follows up customer calls & feedback.

    • Handles important data entry and administrative duties.

     

    KeepCalling welcomes the right person into a young, dynamic environment with the following benefits:

    • Flexible schedule (students are welcome to apply also);

    • Friendly working environment in a modern office located centrally;

    • Stability within a successful and growing online company;

    • Training, assessments and performance related rewards;

    • Above average remuneration with full health & dental insurance.

     

    jobsbolivia@keepcalling.com






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