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KeepCalling, has an exciting new opportunity for a:
Customer Support Specialist
(In Our Cochabamba Office)
We are looking for a self-motivated professional to join our Customer Support team who will provide clients with excellent user experiences and facilitate client retention by building strong customer relationships.
The ideal candidate should have:
• Fluent English (required).
• Previous experience with a Telecom company an advantage.
• Excellent communication skills both written and verbal.
• Passion for helping people and going the extra mile for customers.
• Excellent problem-solving abilities.
• Knowledge of high level customer service principles and practices.
• Computer literacy and the ability to learn new applications.
• Ability to treat people with respect under all circumstances.
• Great work ethic, be conscientious with attention to detail.
• Ability to manage difficult customer situations with professionalism.
• A motivation to improve themselves and the customer experience.
• A team spirit and an ability to work closely with colleagues of all nationalities & backgrounds.
• A bright & curious mind full of great ideas and brilliant suggestions.
• Availability to work afternoon and night shift.
• Handles inbound calls about customers inquiries.
• Provides support to customers via phone & email & chat.